Home > FAQ's

FAQ's

    Who are you?

  1. Tell me about your online store?
  2. How did your business get started?
  3. How will your products help me?
  4. How can I get in touch with you?

    5. Placing My Order

  5. What happens after I place my order?
  6. How soon will you process my order?
  7. What forms of payment do you accept?
  8. What name will show up on my credit card statement?
  9. Can I send you a check or money order?
  10. Are you sure your site is safe to put my credit card information on?
  11. I would rather call you to place my order, can I do that?
  12. What if I have a problem with my order?
  13. How do I know if a product is available?
  14. Are there any warranties?
  15. Do I need a Paypal Account to purchase your products?
  16. Will you charge sales tax on my order?
  17. What is your current turnaround time I will receive my products?

    18. Guarantee / Refund Policy

  18. Do you offer a guarantee?
  19. What if I get the product and don't like it?
  20. What is your return policy?
  21. What is your Cancellation Policy?
  22. What do I have to do in order to return the product to you?
  23. Will I get a refund?
  24. How long will it take for me to get a refund?
  25. Will you let me know when you get my return and refund my credit card?

    26. Privacy / Security

  26. How do I know that giving my credit card information to you is safe?
  27. Will you give my information to other companies?
  28. What information do you need from me?
  29. Why do you need this information?
  30. How do you get my information?
  31. I don't want to place my order online, can I call you instead?

    32. Shipping

  32. How much do you charge for shipping?
  33. Do you ship products internationally?
  34. How long will it take for the product to arrive to my front door?
  35. Will I receive a tracking number with my order?
  36. Will I be able to track my package?
  37. What type of shipping options do you provide?
  38. Can I get my order faster?
  39. Can I ship to an address that is not my billing address?


Who are you?

Tell me about your online store?

Babybeddingandmore.com was created to provide you, the customer, with a great selection of baby products, toddler products and kid’s products. Running this store with my wife, we are committed to offering you the highest quality products at low prices. We will do everything possible in our control to make sure your shopping experience is a pleasant one.

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How did your business get started?

Our Business was started as my wife and I saw a need in the bedding market to curve our own place on the internet. We believe we offer competitive prices, quality products our customers need and want. For the last year we have been in business we have satisfied that need to many customers and will continue our strong dedication as we move forward.

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How will your products help me?

Our products provide an essential need for every child from new born to kids. A critical part of any nursery, toddler’s room or kid’s room is its look. We provide wonderful products to fit anyone’s idea on how they would like there child’s room to look.

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How can I get in touch with you?

The best way to contact us at babybeddingandmore.com is through our business contact number 1-209-589-2821 M-F 9am to 6:30Pm PST and thru our email at contact@babybeddingandmore.com. We answer our email several times a day and will make every effort to make you a happy customer.

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Placing My Order

What happens after I place my order?

Once you place your order through our secure online order processor, you will receive a confirmation email with your order number. We take only the necessary information "name, address, city/state, zip code" and create an order will our manufacture. Once the manufacture processes the order and provides us with a shipping tracking number, we inform our customer with information that your order has been processed and shipped with shipping tracking number.

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How soon will you process my order?

Orders are processed pending on what time you place your order. If a order is placed early enough we will process the ordered that day. Most times orders are processed next business day. We want to process your order as fast as we can to ensure you receive your order in a timely manner.

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What forms of payment do you accept?

We accept Visa, Master Card, American Express, Discover Card and Paypal all through our safe and secure online check out.

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What name will show up on my credit card statement?

Information on your statement will be the following: "dd/dd/yyyy PAYPAL *BABYBEDDING 402-935-7733 CA $xxx.xx". The phone number is a generic Paypal customer service number, we provides our payment processor.

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Can I send you a check or money order?

Since we are an online business, we do not have a way to process orders outside our website. Please no money orders or checks.

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Are you sure your site is safe to put my credit card information on?

Absolutely it is safe. Information provided by you is collected by Yahoo's 128-bit encryption and payment process is secured by Paypal (does not require a paypal account to complete transaction)

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I would rather call you to place my order, can I do that?

Though we do have a contact number for questions, comments and issues, we ask you to place your order through our secure online order processor please.

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What if I have a problem with my order?

If you have an issue with an order you may contact us via email or phone number to correct any problems.

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How do I know if a product is available?

When an item is available for order and added to our shopping cart then the item is considered available. On rare occasion the manufacture may put an item on back order and a item maybe ordered before we can update our website.

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Are there any warranties?

We offer a warranty on any manufacture defects within 15 days of the day your receive your purchase.

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Do I need a Paypal Account to purchase your products?

No, you do not. Paypal processes orders with or without a paypal account.

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Will you charge sales tax on my order?

We are based out of California, by the law we are required to charge California Residents a 8.25% sales tax. All other states are tax-exempt.

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What is your current turnaround time I will receive my products?

Once you place your order please allow 1 business day for your order to be processed. Your order will leave the warehouse within 2-3 business days. We use UPS ground on all orders which could take 2-5 business days. Please allow 1-2 weeks for your order to arrive.

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Guarantee / Refund Policy

Do you offer a guarantee??

We offer a guarantee for low competitive prices; we work hard to make sure you, the customer, are satisfied with your experience. We offer a 15 day money back guarantee if you are not satisfied with your order. Please see return policy for full details.

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What if I get the product and don't like it?

Please refer to Return Policy for full details.

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What is your return policy?

Return Policy - Returns on items will be accepted 15 days from the day you receive your purchase and a refund will be credited back to your credit card minus any shipping, handling or freight charges. Please contact us at support@babybeddingandmore.com prior to return for return address and authorization, returns received without proper authorization will not be accepted. Items must be unopened or in resalable condition. All returns will be subject to inspection before credit is issued. If the merchandise is not in its original packaging or in resalable condition you will be notified and no credit will be issued. Return shipping costs are the responsibility of the customer (unless the merchandise is defective, damaged in transit, or a result of our error). Therefore customers should insure all returns for the purchase price of the product to protect you in the event of loss or damage. All decisions on merchandise condition are final. Our general refund processing time is 3 to 5 business days from the time your return is received. You will then see a refund on your next credit card billing statement, or if you used PayPal, it will be credited to your PayPal account. Thank you for your patience.

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What is your Cancelation Policy?

Cancelations will be accepted prior to shipping. If an order has already been shipped or was not able to be canceled due to shipping procedures then the customer will be responsible for return of item(s).

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What do I have to do in order to return the product to you?

Please refer to our return policy for full details

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Will I get a refund?

You will receive a refund of your purchase if all requirements meet with our return policy, please keep in mind cost of shipping back the item is covered by the costumer.

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How long will it take for me to get a refund?

Once it has been determined all requirements of our return policy has been meet we will issue a refund. Refunds can take 3-5 business days before purchase amount is credit back to your credit card.

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Will you let me know when you get my return and refund my credit card?

We will keep you informed through the entire process until the determined credit has been issued back to you.

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Privacy / Security

How do I know that giving my credit card information to you is safe?

Absolutely it is safe! Yahoo e-commerce handles the gathering of necessary information for processing your order with 128-bit encryption and paypal security handles the credit card processing. Babybeddingandmore.com does not see your credit card information, we only see your provided shipping information. We take your privacy and security to the highest level to ensure your data is safe and secure.

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Will you give my information to other companies?

Only information that is given to another company is your provided shipping information to the manufacturer. This information is needed to properly ship your purchase to you.

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What information do you need from me?

We ask for the following information: Full Name, Street Address, City/State, Zip Code, Phone Number, and Email Address. Your credit card information is handled through our Paypal payment processor; we do not see any credit card information.

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Why do you need this information?

This information is needed to properly ship your purchased item(s) to your provided shipping address.

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How do you get my information?

All information we get is provided from our customers through our order processor. We do not collect any information that is not provided from you.

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I don't want to place my order online, can I call you instead?

Unfortunately we do not have a way to process orders over the phone. We provide a highly secure checkout process through babybeddingandmore.com.

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Shipping

How much do you charge for shipping?

Shipping rate is calculated by the total amount of your order. Orders from $0.01 to $29.99 are a flat rate of $5.50, Orders $30.00 to $98.99 is flat rate of $7.50 and Orders $99.00 and up offer free shipping.

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Do you ship products internationally?

Unfortunately, we do not ship internationally at this time.

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How long will it take for the product to arrive to my front door?

We take great pride on getting your order at your front door as soon as possible. Generally once you place your order, your order is on a UPS truck on its way to you in 1 business day. Depending on where the order is going usually takes 2-5 business days to receive your order.

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Will I receive a tracking number with my order?

Absolutely! Once the tracking number has become available to us from the warehouse you will be emailed the tracking number at the email address proved when placing your order.

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Will I be able to track my package?

Once you receive your email with your orders UPS tracking number, you can follow your order with that tracking number through UPS.com.

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What type of shipping options do you provide?

We only offer UPS ground shipping for our orders.

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Can I get my order faster?

Unfortunately no, we process orders fast and get the order out the warehouse as fast as we can to make sure you receive your purchase as fast as possible.

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Can I ship to an address that is not my billing address?

Yes you can, in the checkout there is an option to select a different shipping address than your billing address.

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